Contact Spinalto Australia
Start playingThis page explains how to reach the right team depending on what you need. The Spinalto Australia portal is run independently from the operator, so the inbox you use depends on whether your question is about this site's content or about your account with the operator.
Reaching the editorial team
For questions about the content on this site — corrections, suggestions, or clarifications about what we've published — write to [email protected]. We aim to respond within 48 hours during business days.
This inbox handles editorial matters only. We cannot access your account, process a withdrawal, or change your details with the operator.
Getting help with your account
For anything to do with your account — registration, deposits, withdrawals, bonuses, verification documents, or technical problems — contact the operator's support team directly. They hold your account data and can act on requests we cannot.
The operator offers live chat around the clock, email support, and a phone line during business hours. Check the operator's site for the current contact channels available to Australian players.
What to have ready
When writing in about an account issue, include the email address registered to the account, the approximate time the problem occurred, and any reference number or error message shown on screen. The more detail you provide in the first message, the faster support can give a useful reply.
Complaints and escalation
If an issue with the operator is not resolved through their support channels, you can escalate the matter to the licensing authority listed in the operator's terms and footer. Keep a record of your correspondence and any reference numbers given.
For editorial complaints about this site — factual errors, misleading statements, or content concerns — write to [email protected] with the page URL and a description of the issue. We take accuracy seriously and will investigate promptly.
Responsible gambling resources
If you need help managing your gambling, contact the National Gambling Helpline on 1800 858 858 — free, confidential, and available 24 hours a day, seven days a week. You can also register with BetStop at betstop.gov.au, the national self-exclusion register that blocks access to all licensed Australian wagering providers at once.
For account controls like deposit limits, time limits or self-exclusion with the operator, log in to your account or contact the operator's support team directly. This site cannot process those requests on your behalf.
Disclaimer: This site is informational in nature. We do not operate a casino, accept bets, or organise gambling. Access is restricted to adults 18+ only. If you need help managing your gambling, call the National Gambling Helpline on 1800 858 858 or visit betstop.gov.au.